If your contact does not have a default email address selected, you will now see a warning sign to alert you to update this information. Having a default email address selected helps to ensure customer facing documentation such as invoices, quotes, acknowledgments etc. go to the correct email address. Especially if you have multiple contacts on the same Shipping or Billing record.
To fix, click on the magnifying glass and it will bring you to the contact profile. You can add an email address if one does not exist and select the default email you would like to use.
The message is now removed
Additionally, make sure that all contact names are BOLD
If you manually type in a name and not select an actual contact you will notice that the contact name will not be bolded.
XOMS does not recognize this as a legitimate contact. It will use the text, but you will not have any email address associated to it.
Look at the Customer info tab here
Look at the difference when the contact is created and chosen from the database on the order.
All contact names are Bolded
Customer info tab now has email addresses listed for both contacts.
For more information on creating contacts in XOMS, please see attached document.
