- Disputes Team reviews disputes submitted in XOMS and reaches out to vendors regarding the disputes and reaches a resolution acceptable to the affiliate for their customer
- Follows up with affiliates on disputes outcomes, etc discount amounts are acceptable for the customer, the redo acceptable to the customer
- Follows up on vendor related credits and disputes with vendors
- Enters all vendor credits – refunds
- Follows up with the appropriate departments (invoicing team, AR coordinator) and affiliate advising them that the dispute on their other has been resolved as desired
- Works closely with the shipping team with disputes regarding our shipping initiative
You can see updates that are left in the system on the Notes tab on the job in XOMS. Please check both Invoicing Notes and Order Support Notes.