There could be a several reasons why we haven’t seen the payment.
- The check was not made out to IPU and the bank is forwarding it to the office. This can take up to 10 business days from the date the check was mailed.
- The mail takes an average 4 to 5 business from the date the check is mailed to be received at the lockbox.
- The check was not actually mailed when the customer said it was mailed. For example customer cut check on Friday, but was not mailed until next business day.
- A holiday or weather could be affecting the delivery
Unfortunately, we are unable to contact lockboxes. The lockboxes are post office boxes that the bank picks our payments up from several times a day.
Each lockbox makes deposits into our account up to 6 p.m. each day Monday through Friday. We post the payments into XOMS the following day using the date of the deposit. The lockbox does not hold payments. It may be that the check is not made not to IPU and is in the process of being sent to the office here in Wayland. It may also be that the customer did not mail the check on the date that they gave you.
If a check is sent to the office, most checks are deposited and posted into XOMS the day they come in. If we are unable to deposit (our check scanner cannot read the check) a note is put into XOMS. The note would state that a check has been received and the date that we will be sending it to the bank. We do overnight delivery to the bank on Fridays.