Yes. If you are solely disputing freight charges, simply e-mail your inquiry to firstname.lastname@example.org. However, if you are filing a claim for the cost of goods, you must do so directly with the shipper of record (the vendor). This means, you must handle the claim directly with the vendor that prepared your shipment. iPROMOTEu has no influence over the outcome, even if it is shipped on our Shipping Program. UPS will investigate. If they find they (UPS) are at fault, they will credit back no more than $100.