If you are seeing an icon in the upper left hand corrner that the system is having trouble sending a message, you may need to update a setting in your Xebra email.
First you will want to check and see if your emails are failing.
Choose Xebra Email from the drop down in the top right corner of your screen.
Here you will see the documents that have failed
Press the Settings button
The most typical issue is that your email client changed passwords. Therefore, confirm and re-enter the password for your email client, and then Test the connection.
PRO-TIP: We find it helpful to completely log out of your email client, and then log in by manually typing in your password and not the saved password. This can determine whether your password changed but you may have forgotten.
To update your password follow the steps below
Enter the password associated with your email client account. Then, click Update, and Send yourself a test email.
You will receive a message that says either your test email was successful or failed.
- If the Test Email was sent successfully, XOMS will attempt to resend the original failed email, please check the Xebra Email section to make sure the failed email was sent to avoid duplication. If the email was canceled, you can go ahead resend from XOMS.
- If the email was not sent successfully, please double check the password you entered and try again. If you receive an error message again, please take a screen shot, and send to Affiliate Services in a reply email. Regardless of the outcome, press Update on this screen.